Who are we

About Us

A Decade of Excellence: Viland Travel’s Journey of Passion and Innovation

Over a decade ago, in 2010, Mr. Quan Tran embarked on an ambitious venture, establishing Viland Travel and stepping into the dynamic world of tourism. Armed with youthful enthusiasm, unwavering agility, and a deep-seated love for exploration, Mr. Tran set out to showcase the essence of Vietnam to travelers worldwide. The name “Viland” itself reflects his aspiration, signifying his desire to introduce the country’s rich heritage and captivating landscapes to a global audience.

The early years of Viland Travel were marked by challenges and perseverance. With limited resources and a modest clientele primarily composed of walk-in customers, Mr. Tran and his team remained steadfast in their mission to provide authentic and enriching travel experiences. Their dedication led to the creation of specialized tour packages and the development of a seamless customer experience, ensuring that every guest felt valued and well-cared for.

The first year proved to be a resounding success, with Viland welcoming nearly 7,000 guests and garnering an impressive 98% rate of positive feedback. This remarkable achievement fueled Viland’s passion for tourism, propelling the company towards further expansion and innovation. The Oasis overnight cruise brand was launched, two hotels on Cat Ba Island were acquired, an eco-tourism complex on Freedom Island was established, and a tour operator offering private packages across Vietnam and Southeast Asia was formed.

By 2019, Viland Travel had solidified its position as a leading travel provider, welcoming an impressive 30,000 customers and successfully penetrating the FIT market in 97 countries and territories, with a strong presence in the US, Australian, and European markets. The company’s resilience and adaptability were put to the test in 2022, as the global pandemic temporarily halted tourism activities. Undeterred, Viland Travel made a triumphant return in March, warmly welcoming 15,000 guests eager to rediscover the beauty of Vietnam.

As Viland Travel embarks on a new chapter, its vision remains clear: to continue its growth trajectory and shape the future of tourism. The company’s leadership firmly believes that true success stems from exceptional leadership and a deep commitment to the well-being of both customers and employees. This unwavering dedication forms the cornerstone of Viland Travel’s philosophy, contributing to the creation of a better company, a more vibrant society, and a world enriched by the transformative power of travel.

Vision

To become the best tour operator offering high-quality custom tours & vacations within Southeast Asia and beyond.

Mission

We focus on private & customized tours, help our customers save time & cost, maximize flexibility, and minimize all potential issues that may arise on tour.

Our Core Values

At Viland Travel, we believe in exceptional customer service, teamwork, integrity, and achieving sustainable growth. These core values are the foundation upon which we build our success and strive to provide our customers with the best possible travel experiences.

We are one team

Our working experience imbued us with the saying: if you want to go fast, go alone; if you want to go far, go together. At Viland Travel, we are determined to create a tripod with listening – learning – respecting to grow together. We share the same vision and working goals. We harmonize on building a productive & happy team.

Serve with respect

We treat our customers with the utmost respect and courtesy. We value their time and appreciate their business. Our team is dedicated to providing seamless customer service, ensuring that every interaction with Viland Travel is positive and memorable. We are committed to providing our customers with accurate and up-to-date information, ensuring that they make informed decisions about their travel plans.

Do the right things

We believe in doing the right things, even when no one is watching. We are committed to upholding the highest ethical standards in all our business dealings. We strive to maintain transparency and fairness in all our interactions with our customers, partners, and colleagues. We are committed to fulfilling our promises and delivering on our commitments.

Our Success

Our ultimate success is measured by the satisfaction of our customers. We are committed to creating unique and personalized Southeast Asia holidays that exceed the expectations of discerning travelers from around the world. We strive to build a loyal customer base by providing exceptional service and creating memorable travel experiences. We believe that a healthy business is essential for long-term success, and we are committed to achieving sustainable growth through ethical practices and customer satisfaction.

Why choose Viland Travel?

Health & Safety Priorities

At Viland Travel, your safety is our top priority. We take every precaution to ensure that you have a safe and comfortable journey. Our team follows strict health and safety protocols, and we regularly update our procedures to reflect the latest guidelines. We also provide our customers with comprehensive travel insurance options to give you peace of mind.

100% Customizable Tours

Our team of experienced travel experts is passionate about creating unique and personalized itineraries that cater to your individual interests and preferences. We carefully curate each tour to ensure that you experience the best of what Southeast Asia has to offer. Whether you’re seeking adventure, relaxation, or cultural immersion, we can design a tour that perfectly matches your style.

Seamless Customer Service

We pride ourselves on providing our customers with exceptional customer service. Our team is available 24/7 to answer your questions and assist you with any requests. We are committed to providing you with prompt, friendly, and professional service throughout your entire travel experience.

An Experienced Local Team

Our team of local tourism experts has over 15 years of experience researching and developing indigenous tourism experiences in Southeast Asia. We have deep knowledge of the region’s culture, history, and natural beauty, and we are passionate about sharing this knowledge with our customers. Our local guides are fluent in English and are experts in navigating the region’s transportation, accommodations, and attractions.

Money-back Guarantee

We are so confident in the quality of our services that we offer a money-back guarantee. If you are not satisfied with any aspect of your trip, we will provide you with a full refund. We strive to exceed your expectations and ensure that you have a truly unforgettable travel experience with Viland Travel.

The Best Travel Experts

All of our travel consultants follow a specially devised training program to develop their expertise in all aspects of travel and customer service. We personally check the hotels, resorts, and restaurants, and listen carefully to our client’s requirements in order to deliver the right itineraries and experiences.