Story about Viland

It has been more than a decade since Mr. Quan Tran decided to establish Viland Travel in 2010, entering the tourism industry with an overnight cruise on Halong Bay. All Quan had at that time was youth, agility, and a strong love for traveling. Viland stands for “Vietnam Land,” expressing his desire to introduce the essence of the country to friends all over the world. The early days were fraught with difficulties, and just a few FIT bookings came from walk-in customers. After determining to pursue the mission of providing customers with authentic holidays, Quan and his associates have spent a lot of time creating specialized products and building a seamless customer experience. Working professionally, keeping prestige, and prioritizing customers are three principles in all activities at Viland.

After the first year, Viland welcomed nearly 7,000 guests with 98% excellent feedback. That success has motivated Viland to invest more in the tourism field. Viland has launched the Oasis overnight cruise brand, managed two hotels on Cat Ba Island, operated an eco-tourism complex on Freedom Island, and established a tour operator providing private packages in Vietnam and Southeast Asia.

In 2019, Viland welcomed 30,000 customers and conquered the FIT segment in 97 countries and territories, especially in the US, Australian, and European markets. In 2022, Viland marked its return by welcoming 15,000 customers since Vietnam reopened in March. We are excited about continuing our growth and shaping the future with a new goal. The board of directors believes that any successful journey begins with good leadership and that caring about customers and employees is the right thing to do. That makes a better company, a better society, and a better life.

Vision

Vision

To become the best tour operator offering high-quality custom tours & vacations within Southeast Asia and beyond.

Mission

Mission

We focus on private & customized tours, help our customers save time & cost, maximize flexibility, and minimize all potential issues that may arise on tour.

Our vision and mission

Our Core Values

We listen to our customers and always treat them how they want to be treated. As destination experts, we are committed to providing our customers with unique experiences at competitive prices, seamless customer service, and up-to-the-minute information. All customer feedback is analyzed to improve service quality on time.

1

We are one team

Our working experience imbued us with the saying: if you want to go fast, go alone; if you want to go far, go together. At Viland Travel, we are determined to create a tripod with listening – learning – respecting to grow together. We share the same vision and working goals. We harmonize on building a productive & happy team.

2

Serve with respect

We listen to our customers and always treat them how they want to be treated. As destination experts, we are committed to providing our customers with unique experiences at competitive prices, seamless customer service, and up-to-the-minute information. All customer feedback is analyzed to improve service quality on time.

3

Do the right things

We do the right things rather than just speak the right things. Our goal is building an ideal operating model, thereby bringing fairness and satisfaction to each part of the process. Everything we do benefits customers, partners, colleagues, and the organization. We show integrity in every action & never break the established commitments.

4

Our Success

We are building a healthy business, so profitability and growth are essential. Our mission is to create unique, personalized southeast Asia holidays for discerning travelers from around the world. Your satisfaction is the ultimate destination in our branding journey. Therefore, our success is measured by the index of happy customers, repeat customers, and referrals.

Why us

Why choose Viland Travel?

Health & Safety Priorities

Your safety is our top priority at Viland, we go above and beyond to ensure that you will be served with comfort and convenience in every journey.

Customize

100% Customizable Tours

Conceptualized and executed by a team of longtime experts at Viland, we bring you the best tailor-made tours with the best trip ever!

Customer-Services

Seamless Customer Service

We are putting great effort into keeping up the greatest customer service system, providing you with thorough, prompt and seamless support.

Tour-Guide

An Experienced Local Team

Our Viland team is a comprehensive team of local tourism experts. They have around 15-year experience in researching and carrying out indigenous tourism in Southeast Asia.

Money-Back

Money-back Guarantee

If there are issues during the trip or your dissatisfaction with anything about our services, we ensure that you will receive a money-back guarantee.

The Best Travel Experts

All of our travel consultants follow a specially devised training program to develop their expertise in all aspects of travel and customer service. We personally check the hotels, resorts, and restaurants, and listen carefully to our client’s requirements in order to deliver the right itineraries and experiences.

Mr. Quan Tran

CEO

Ms. Nhung Ha

Sales Manager

Ms. Ha Vu

Travel Consultant

Ms. Huong Pham

Travel Consultant

Mr. Hiep Ly

Travel Consultant