Here are some questions we often get asked during the consultation process. If your questions
are not answered below, do not hesitate to email us at firstname.lastname@example.org or call the
hotline at (+84)
VThe definition for a private tour is an itinerary run
exclusively for you
and your family or friends. On a private trip, everybody you travel with
will be somebody you know. Private tours are more flexible when it comes to
your group size, travel dates, and what your trip includes.
Because of Complete Freedom and flexibility
. Personalized private tours give you total freedom and flexibility. The
tour itinerary and
schedule are entirely focused and planned around you. Everything is catered
to your tastes, including places to visit, things to do, types of activities
you'll enjoy, and even the menu.
If compared with a group tour, the cost you see initially may be higher. But
at the end of the trip, you will realize that it is well worth every penny.
At Viland Travel, we do not want to become the cheapest one but the best
value one possible. In a competitive environment like the travel industry:
all price you get, you can find another provider that offers a cheaper deal.
Here, we always focus on quality and affordable package prices, not cheap or
crazy expensive tours. Please bear in mind that the actual price depends on
the hotel you stay in, the mode of transportation, meals provided,
experienced tour guides, and the level of services. Please take your time to
learn about everything we offer and let us know if the price is acceptable.
If it does not match your budget, do not hesitate to let us know.
For your security, Viland travel accepts payment methods such as: Wire bank
transfer/ Telegraphic Transfer, Credit cards, Western Union and cash. For
further information, please check it out
Based on the above-mentioned information, you can certainly pay by credit
card for your trip. It is very safe since we will just need your general
information (Name on card, Card type, Billing address, Nationality, and
telephone number) to create an online link to send you then, you will open
the private link to make the payment accordingly.
Travel Insurance may not be mandatory for tourists in many countries but
always recommended to have one before you explore any foreign country. Due
to our extensive experience in the travel industry, Travel Insurance is one
of the most important parts of the holidays that any traveler should have.
It helps protect you when unexpected problems/ Majeure force may happen. Of
course, you will spend a little bit more $$, but they are helpful and
protective. Please double-check to ensure your travel insurance covers the
medication and all problems that may arise on tours, such as luggage loss,
flight cancelation, or any incidents.
Travel Insurance is excluded from our tour packages. Since it is cheaper and
more convenient for our customers to purchase travel insurance from their
end, we leave this arrangement up to you.
Just like insurance, our tour price does not include round-trip
international airfare. The reason is simple; airfares are always at the
cheapest at the point of departure.
Tipping isn't mandatory or customary in Southeast Asia, but it is always
appreciated. We often encourage people to tip if they receive excellent
service. When you're at the restaurant, leave US$1-US$2 on the table to
implicitly say you enjoyed the meal they served. Tip US$1 to a bellmen who
helps you to carry your luggage. For your private guide, it is US$6-US$8/
person/ day. And for your driver, that amount will be US$3-US$5.
Yes, we require a deposit of 20% of the booking total to confirm your
booking. It is a refundable amount and can be made by credit card or wire
transfer in USD or VND.
Should you need to cancel the trip for any reason, please send us an
official email. We have cancellation policy which states clearly in our
and conditions as well as the
. For further
information, please check it out.
In case of an emergency on tour, who should I contact?
If you cannot find our guide and driver at the airport, please open the
service voucher and see the list of emergency contacts, then give us a call.
Should you don't have a mobile phone, visit the closest airport staff and
ask for help.
3 simple steps to make your
in Southeast Asia
Step 1: Exploration
Visit Viland Travel's website. Send us your travel request by filling out the
emailing, or calling.
Step 2: Custom tour:
Viland Travel experts will contact you within 24 hours. Get itineraries
to fit your unique tastes.
Step 3: Payment
Once you’re happy with our customized itinerary and your destination expert's
service, deposit to confirm the tour.