Frequently Asked Questions

Because of Complete Freedom and flexibility . Personalized private tours give you total freedom and flexibility. The tour itinerary and schedule are entirely focused and planned around you. Everything is catered to your tastes, including places to visit, things to do, types of activities you'll enjoy, and even the menu.

If compared with a group tour, the cost you see initially may be higher. But at the end of the trip, you will realize that it is well worth every penny. At Viland Travel, we do not want to become the cheapest one but the best value one possible. In a competitive environment like the travel industry: all price you get, you can find another provider that offers a cheaper deal. Here, we always focus on quality and affordable package prices, not cheap or crazy expensive tours. Please bear in mind that the actual price depends on the hotel you stay in, the mode of transportation, meals provided, experienced tour guides, and the level of services. Please take your time to learn about everything we offer and let us know if the price is acceptable. If it does not match your budget, do not hesitate to let us know.

For your security, Viland travel accepts payment methods such as: Wire bank transfer/ Telegraphic Transfer, Credit cards, Western Union and cash. For further information, please check it out

Based on the above-mentioned information, you can certainly pay by credit card for your trip. It is very safe since we will just need your general information (Name on card, Card type, Billing address, Nationality, and telephone number) to create an online link to send you then, you will open the private link to make the payment accordingly.

Travel Insurance may not be mandatory for tourists in many countries but always recommended to have one before you explore any foreign country. Due to our extensive experience in the travel industry, Travel Insurance is one of the most important parts of the holidays that any traveler should have. It helps protect you when unexpected problems/ Majeure force may happen. Of course, you will spend a little bit more $$, but they are helpful and protective. Please double-check to ensure your travel insurance covers the medication and all problems that may arise on tours, such as luggage loss, flight cancelation, or any incidents.

Travel Insurance is excluded from our tour packages. Since it is cheaper and more convenient for our customers to purchase travel insurance from their end, we leave this arrangement up to you.

Just like insurance, our tour price does not include round-trip international airfare. The reason is simple; airfares are always at the cheapest at the point of departure.

Our US clients often fly with United Airlines/ Korean Air/ Cathay Pacific/ China Airlines/ China Southern. To get the best deal, check it out at Search Flights, Hotels & Rental Cars | KAYAK or Cheap Flights, Airline Tickets & Airfare Deals - CheapAir using the multi-cities search. Or you can make an online reservation on the official website of the airline.

Tipping isn't mandatory or customary in Southeast Asia, but it is always appreciated. We often encourage people to tip if they receive excellent service. When you're at the restaurant, leave US$1-US$2 on the table to implicitly say you enjoyed the meal they served. Tip US$1 to a bellmen who helps you to carry your luggage. For your private guide, it is US$6-US$8/ person/ day. And for your driver, that amount will be US$3-US$5.

Please take your time to read our terms and conditions

Yes, we require a deposit of 20% of the booking total to confirm your booking. It is a refundable amount and can be made by credit card or wire transfer in USD or VND.

Should you need to cancel the trip for any reason, please send us an official email. We have cancellation policy which states clearly in our terms and conditions as well as the booking guidelines . For further information, please check it out.

In case of an emergency on tour, who should I contact?

If you cannot find our guide and driver at the airport, please open the service voucher and see the list of emergency contacts, then give us a call. Should you don't have a mobile phone, visit the closest airport staff and ask for help.