FAQs

Following answers are only applicable to all package tour with the length from 10 days to 22 days. Shorter package tours may not have the same answers.

1. WHAT DATE DOES THE TOUR START?

Our tour starts everyday, we guarantee to run the tour everyday even we have 1 guest. Please inform us your planed travel date as soon as possible or at least 45 days in advance. If your booking is last minute booking, we are not sure to provide you the best choices of flight, train, hotel, cruises…and surcharge maybe applied.

All the price we quoted now is for travel period before 30 Dec, 2016. If you travel later than that, a surcharge will (or will not) be applied.

2. CAN I START THIS TOUR FROM HO CHI MINH CITY AND FINISH IN HANOI.

We prefer you to start from Hanoi and finish in Ho Chi Minh City (HCMC). However, that is no problem, you can start in HCMC and finish in Hanoi, a surcharge will be applied.

3. WHAT ABOUT CHILDREN POLICY?

Almost of our tour applied below policy, some special tours have a bit different policy.

Kid of 1-5 will be charged 40% of the adult price to cover for the train and flight tickets.

Kid of 6-8 will be charged 75% of the adult price to cover for the train and flight tickets and a bed in room with parents.

9- above: charged as adult price.

4. WHAT IS THE BEST TIME TO TRAVEL VIETNAM?

Any time you can travel Vietnam but The best time to travel Vietnam is from Oct to end of May (Winter and Spring).

5. CAN I EXTEND MY TRIP IN A CITY?

Yes, definitely, you can extend some more nights in a certain city in Vietnam (Hue, Nha Trang, Da Lat, Sapa…) or even to Cambodia, that could be welcomed.

6. CAN I UPGRADE TO 4 STAR OR 5 STAR HOTEL OPTION?

Yes, certainly, please email us then we can book all 4 star or 5 star accommodation for you. You can upgrade some of services (not all package) to higher class, that could be alright.

Extra cost will be very reasonable.

7. CAN I UPGRADE TO FLIGHT FROM HANOI TO HOI AN INSTEAD OF THE TRAIN?

Yes, you should do that because train costs you about 15 - 16 hours. Upgrade to flight you will have 1 more night in Hanoi or Hoi An.

Extra cost will be 50 USD/ 1 person/ flight with airport transfer and 45 USD/ 2 people/ 1 night in 3 star hotel. (for 2 people is : (50 + 50) + 45 = 145 USD/2 pax.

8. DO I NEED VISA TO VIETNAM, WHAT IS THE PROCESS ?

With Asian citizens, you are not required Visa to visit my country under 15 days.

With New Zealand and Australia citizens, you are required Visa to visit my country under 30 days.

Instead of going to Vietnam Embassy in your country, you just feel free to provide me your valid passport and I can arrange the Visa Approval Letter for you. It costs you just 15 USD per person for single entry one month or 18 USD for multiple entry one month. After getting the Visa Approval Letter, just print out, bring it to travel and you can entry the airport gate immediately. Remember that you will be required to pay in cash 25 USD per stamp fee (single entry one month) or 50 USD per stamp fee (multiple entry one month) and 02 passport photos 4*6 cm each at the airport upon arrival.

With US citizens, the fee is higher. It costs 30 USD per person for Visa Approval Letter and 135 USD per person for stamp fee. 

9. DOES YOUR TOUR INCLUDES FLIGHT TICKETS ?

100% of our tour does NOT includes international flight tickets.

Flight from your home or other countries to Vietnam or Laos or Cambodia is NOT included.

Flight out of Vietnam or Laos or Cambodia to other country or back to your home is NOT included.

For all international flight tickets, please book and pay by yourself, Then send us to arrange airport pick up.

please read carefully inclusion and exlusions, we mention clearly about flights.

10. SOLO TRAVELLER ?

Our price is normally for twin sharing base. If you travel alone or occupy room alone, please pay us single supplement. Normally, single supplement will be 40 - 60% of twin sharing price depends on each tour.

We can not find another person who is willing to share with you because of gender, culture, budget, ages, start date, destinations…please find a travel partner by your own and book with us as soon as possible.

11. WHAT IS THE BEST TAILOR IN HOI AN ?

1. YALY COUTURE - 358 Nguyen Duy Hieu St., Hoi An

2. A DONG SILK - 40 Le Loi, Hoi An.

3. HOA NANG SUNNY  - 09 Tran Phu Street / 475b Cua Dai Street, Hoi An

4. Reaching Out Arts & Crafts  - 103 Nguyen Thai Hoc Str, Hoi An

5. LANA TAILOR - 130 Tran Phu St. /94 Le Loi St, Hoi An

6. BAO KHANH SILK - 101 Tran Hung Dao St., Hoi An

7. THU THUY - 60 Le Loi St.,/54 Nguyen Thai Hoc St./88 Tran Phu St., Hoi An

8. TONY the TAILOR - 294 Nguyen Duy Hieu, Hoi An

9. B’LAN SILK - 23 Tran Phu Street 

12. CHECK IN AND CHECK OUT TIME?

Check in time: 14.00

Check out time: 11.30 noon

if you want to check in the room earlier or keep the room later, a surcharge will be applied.

 

13. VIETNAMESE NEW YEAR (TET HOLIDAY) ???

We will be off from 02 Feb  – 10 Feb. 2019 as it is our Vietnamese NEW YEAR. It is the biggest holiday in my country so Not only our company but also all other travel services (hotel, restaurant, car, bus, travel agent, flight …) also stop working or provide services in less staff and poor services situation. Moreover, all the price will be double or triple expensive than the normal day.

So please kindly select any date before or after that to get better price and services.

 

14. LIST OF INTERNATIONAL AIRPORTS IN VIETNAM?

.

Location

ICAO

IATA

Airport name

Hanoi

VVNB

HAN

Noi Bai International Airport

Ho Chi Minh City

VVTS

SGN

Tan Son Nhat International Airport

Da Nang

VVDN

DAD

Da Nang International Airport

Hue

VVPB

HUI

Phu Bai International Airport

Nha Trang

VVCR

CXR

Cam Ranh International Airport

Phu Quoc

VVPQ

PQC

Phu Quoc International Airport

Da Lat

VVDL

DLI

Lien Khuong International Airport

 

15. TIPPING POLICIES ???

Generally, tipping in our tour is not compulsary, but is very much appreciated. Tour guide, driver, hotel bellman… are people who do not earn much money and always appreciate the extra money to be made in tips. So if you receive good service, you should leave them around 1-3 dollar per day, depending on your satisfaction and budget. However, if you did not receive good service, don’t need to give him a tip.