The protection of your personal data is important to Viland Travel. This Privacy Policy sets out how Viland Travel collects, uses, stores, transfers, and protects the personal data you provide when using our services and website. Our practices are aligned with the General Data Protection Regulation ("GDPR") where applicable, and we are committed to ensuring the highest levels of transparency and data security.
Last updated: July 1st, 2025.
1. Personal Information We Collect
We may collect and process the following types of personal data:- Full name
- Email address
- Telephone number
- Address
- Passport number and copy
- Date of birth
- Travel preferences and dietary/health requirements
- Social media handles and activities
- Information about other individuals included in your booking
- Contact us
- Make a booking
- Use our website(s)
- Connect with us on social media
- Engage with our customer service
2. Processing Your Personal Data
We collect and process your personal data for the following purposes:(a) Contractual and Legal Obligations(Article 6(1)(b) and 6(1)(c) of GDPR)
- Booking flights, hotels, and tours
- Complying with legal obligations for travel (e.g., immigration and border control)
(b) Legitimate Interests(Article 6(1)(f) of GDPR)
- Customer support and service quality
- Internal administration and business operations
(c) Consent(Article 6(1)(a) and 9(2)(a) of GDPR)
- Sending marketing materials
- Processing sensitive data (e.g., health, religion) for travel requirements
- You may withdraw your consent at any time.
- We retain your data only as long as necessary to provide services and meet legal retention requirements.
3. Children’s Data
Our services are directed toward adult customers. However, we may collect and process children’s data when necessary for travel arrangements. In such cases, consent will be obtained from a parent or legal guardian.4. Use of Cookies and Tracking Technologies
What Are Cookies?
Web Browser Cookies
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They help websites recognize your device, remember your preferences, and improve your browsing experience. These cookies may collect data such as your IP address, browser type, pages visited, interaction patterns, and settings selected during your visit.Tracking Technologies: Web Beacons, Pixels, Tags, and Scripts
In addition to cookies, we may use similar tracking technologies in emails and mobile apps - such as web beacons (also known as clear GIFs), pixels, tags, and scripts - to understand user interaction, evaluate email effectiveness, or improve overall service delivery.These technologies allow us to measure how you interact with content (e.g., when an email is opened or a link is clicked), and improve your overall user experience.
Use, Legal Basis, and Purpose
We use cookies and tracking technologies to enhance your experience on the Viland Travel website (www.vilandtravel.com), including to:- Provide essential website functionality
- Store your language and region preferences
- Analyze usage and performance for improvements
- Support security and fraud prevention
- Deliver relevant advertising (only with your consent)
- Legal Basis for Technically Necessary Cookies: Article 6(1)(f) GDPR - Legitimate interest in delivering a user-friendly website.
- Legal Basis for Analytics/Marketing Cookies: Article 6(1)(a) GDPR - Consent.
- Sensitive Data (if applicable): Article 9(2)(a) GDPR – Explicit consent is required for any health-related or sensitive information collection, but we do not collect such data via cookies.
Cookie Storage, Objection, and Control
Cookies are stored on your device and transmitted back to us when you revisit the website. As a user, you have full control over cookies:
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You may modify your browser settings to block, delete, or disable cookies at any time.
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Already stored cookies can be deleted manually or through browser settings.
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Please note: disabling cookies may impact the website’s functionality and user experience.
You can also manage your consent settings at any time through our Cookie Settings panel.
For a more detailed understanding of how our Consent Management Platform works, please refer to Usercentrics Privacy Policy.
Recipients of Data
We may share cookie-related data only under the following conditions:
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To fulfill a contract or provide requested website features.
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To trusted service providers who support our infrastructure, analytics, hosting, IT systems, or marketing. These providers are contractually bound by strict confidentiality and data protection agreements, per Article 28 GDPR.
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To comply with legal obligations, including official inquiries, court orders, or other lawful enforcement actions.
Usercentrics, as our Consent Management Platform provider, may also collect or process cookie-related data. In case of government data requests, Usercentrics will only provide the data required by law and will notify you unless legally prohibited.
How We Use Usercentrics CMP
We use Usercentrics to manage your cookie preferences in compliance with GDPR and other global data protection laws. Usercentrics enables us to:
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Collect your consent in a transparent way
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Allow you to easily change your preferences
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Log consent for accountability and legal compliance
All data processed by Usercentrics is handled in accordance with their Privacy Policy.
Changes to This Policy
We may update this Cookie Policy from time to time due to legal, technical, or operational reasons. Any changes will be published on this page with the updated revision date.
Last updated: 01 July 2025
5. Marketing Communication
With your consent, we may send marketing updates via:- Phone
- Clicking "unsubscribe" in emails
- Replying "STOP" to WhatsApp messages
- Contacting us at [email protected]
6. Third-Party Disclosures
We may share your data with:- Airlines, hotels, and activity providers
- Service providers acting as data processors
7. Data Transfers Outside the EEA
Your data may be processed outside the European Economic Area (EEA). We ensure that adequate safeguards are in place, including standard contractual clauses.8. Data Security
We use technical and organizational measures to protect your data against:- Unauthorized access
- Loss or damage
- Unlawful processing
9. Data Breach Notification
In the event of a data breach, we have policies to:- Assess the breach
- Notify authorities and affected individuals as required by Articles 33 and 34 of GDPR
10. High-Risk Processing
For any processing likely to result in high risk to your rights, we perform assessments as per Article 35 GDPR and consult the appropriate authorities if needed.11. Your Rights Under GDPR
You have the right to:- Access your personal data
- Correct inaccurate data
- Request deletion (under certain conditions)
- Restrict or object to processing
- Receive data in portable format
- Obtain a copy of Standard Contractual Clauses
12. Complaints
To file a complaint, please contact our Data Protection Team:Email: [email protected]
We will acknowledge your complaint within one week and aim to resolve it within one month. If unresolved, you may contact your national Data Protection Authority.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Significant changes will be notified to you.14. Contact Us
For any questions about this Privacy Policy:Email: [email protected]
Postal Address:
VILAND TRAVEL
70 Phu Vien St, Hanoi
Vietnam
