This refers to a combination of personal data such as your name, address, passport number, telephone number, email address, travel preference, and special needs/disabilities/dietary requirements that you supply us or are supplied to us, including your social preference, activities and any information about other persons you represent such as those on your booking. Your personal data is collected when you contact us, make a booking, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media, and any other engagement we or our business partners have with you.
We may collect and process your personal data for the purposes set out below and disclose your personal data to VILAND TRAVEL companies or subcontractors for business purposes and also to our service providers who act as ‘controllers’ or ‘processors’ on our behalf. These purposes include:
Our products and services are intended for adult customers. However, we may knowingly collect and process personal data on children under sixteen (16) if they are travelling with adults or as part of a group or for other reasons. On these occasions, we will take account of this event when processing the personal data of children and implementing the legal basis for such processing. For example, where the processing of personal data of children is based on their consent such as the processing of his/her sensitive personal data, we will seek the consent of parents, tutors, or other adults holding parental responsibility over children, if required under the GDPR.
We may propose hypertext links from our websites to third-party websites or Internet sources. We do not control and cannot be held liable for third parties privacy practices and content. Please read their privacy policies carefully to find out how they collect and process your personal data.
When we process your personal data, we will store it in our systems located outside the EEA. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.
Your data may also be processed by staff operating outside the EEA who work for us or for one of our suppliers (e.g., travel guides, and transportation services). Such staff may be engaged in, among other things, the provision of support services.
For the purpose of providing you with our services, including your booking of flight, hotel, security, incident/accident management, etc., we may disclose and process your personal data outside of the EEA countries. In order for you to travel abroad, it may be mandatory as required by government authorities at the point of departure and/or destination to disclose and process your data for immigration, border control, and/or any other purposes. Also, we need to provide airlines/accommodation providers with your name, passport number, contact details, etc. in accordance with their terms and conditions.
By submitting your personal data, you agree to this transfer, storing, or processing of your data.
We handle records of all processing of personal data in accordance with the obligations established by the GDPR (Article 30), both where we might act as a controller or as a processor. In these records, we reflect on all the information necessary in order to comply with the GDPR and cooperate with the supervisory authorities as required (Article 31).
We process your personal data in a manner that ensures its appropriate security, including protection against unauthorized or unlawful processing, accidental loss, destruction, or damage. We use technical or organizational measures to achieve this level of protection.
In case of breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed, we have the mechanisms and policies in place in order to identify it and assess it promptly. Depending on the outcome of our assessment, we will make the requisite notifications to the supervisory authorities and communications to the affected data subjects, which might include you (Articles 33 and 34 GDPR).
We have mechanisms and policies in place in order to identify data processing activities that may result in a high risk to your rights and freedoms (Article 35 of the GDPR). If any such data processing activity is identified, we will assess it internally and either stop it or ensure that the processing is compliant with the GDPR or that appropriate technical and organizational safeguards are in place in order to proceed with it.
In case of doubt, we will contact the competent Data Protection Supervisory Authority in order to obtain their advice and recommendations (Article 36 GDPR).
Access to personal data: You have the right to be provided full information about the personal data that we hold.
Data correction: You have the right to require that we correct any incorrect information we hold about you.
Data deletion: You may also have the right to ask that we delete your personal data. Please note that certain conditions may apply to the exercise of this right.
Restriction on the processing of personal data: You may have the right to ask that we restrict the use of your personal data. Please note that certain conditions may apply to the exercise of this right.
Object to the processing of personal data: You may have the right to object to the use of your personal data by us. Please note that certain conditions may apply to the exercise of this right.
Portability of personal data: You may have the right to receive your personal data in a structured and commonly used format. Please note that certain conditions may apply to the exercise of this right.
You also have the right to obtain from us a copy of the Binding Corporate Rules or of any Standard Contract Clauses that we use if we transfer your personal data outside the EEA and take such arrangements.
To exercise your rights, or if you require further information about how your personal data is used by us, you can contact the staff member in charge of your travel or write to us at email@example.com.
Following is the procedure when you want to execute these rights;
Upon receiving your request, we will contact you to confirm the request is being handled, and we will indicate a reasonable timeframe for us to respond.
Our special team will make an initial assessment of the request to decide whether it is a valid request and whether confirmation of identity is required.
If no further action from you is required, we will proceed with the processing of your request.
At the end of our assessment and internal procedure, we will provide a confirmation as to our compliance or processing of your request.
For any unfounded or excessive (e.g., further repeated) requests, we may charge a reasonable fee based on administrative costs.
We have appointed appropriate staff with management support to oversee and ensure compliance with the GDPR.
You can bring complaints in writing by contacting the VILAND TRAVEL Data Protection Team at .
You can also contact VILAND TRAVEL Data Protection Team members or other employees to complain about the way we handle your personal data. The employees who have been confronted with the complaint will inform you about the contact details to file a complaint in accordance with the present procedure or pass the complaint to the VILAND TRAVEL Data Protection Team whichever is appropriate firstname.lastname@example.org
After receiving the complaint, the Data Protection Team will send an acknowledgment of receipt within one week to you. The confirmation may include further questions necessary for the clarification of the issues. The Data Protection Team or other representatives will provide an answer to you as soon as reasonably practicable, but no later than one month after receiving the complaint. If due to the complexity of the complaint, a substantive response within one month cannot be provided, you will be notified with a reasonable estimate of the timeframe, but not exceeding two months from the notice.
You may also raise the complaint to the relevant Data Protection Authority or lodge a claim with a court of competent jurisdiction.