viland-travel-Our-Core-Values

Welcome to Viland Travel!

It has been more than a decade since Mr. Quan Tran decided to establish Viland Travel in 2010, entering the tourism industry with an overnight cruise on Halong Bay. All Quan had at that time was a youth, agility, and a strong love for traveling. Viland stands for “Vietnam Land”, expressing his desire to introduce the quintessence of the country to friends all over the world. The early days were fraught with difficulties, and just a few FIT bookings came from walk-in customers. After determining to pursue the mission of providing customers with authentic holidays, Quan and his associates have spent a lot of time creating specialized products and building a seamless customer experience. Working professionally, keeping prestige, and prioritizing customers are three principles in all activities at Viland.

After the first year, Viland welcomed nearly 7,000 guests with 98% excellent feedback. That success has motivated Viland to invest more in the tourism field. Viland has launched the Oasis overnight cruise brand, managed two hotels on Cat Ba Island, operated an eco-tourism complex on Freedom Island, and established a tour operator providing private packages in Vietnam and Southeast Asia.

In 2019, Viland welcomed 30,000 customers and conquered the FIT segment in 97 countries and territories, especially in the US, Australian and European markets. In 2022, Viland marked its return by welcoming 15,000 customers since the time Vietnam reopened in March. We are excited about continuing our growth and shaping the future with a new goal. The board of directors believes that any successful journey begins with good leadership and caring about customers and employees is the right thing to do. That makes a better company, a better society, and a better life.

Vision

To become the best tour operator offering high-quality custom tours & vacations within Southeast Asia and beyond.

Mission

We focus on private & customized tours, help our customers save time & cost, maximize flexibility, and minimize all potential issues that may arise on tour

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Our Core Values

We listen to our customers and always treat them how they want to be treated. As destination experts, we are committed to providing our customers with unique experiences at competitive prices, seamless customer service, and up-to-the-minute information. All customer feedback is analyzed to improve service quality on time.

1

We are one team

Our working experience imbued us with the saying: if you want to go fast, go alone; if you want to go far, go together. At Viland Travel, we are determined to create a tripod with listening - learning - respecting to grow together. We share the same vision and working goals. We harmonize on building a productive team.

2

Serve customers with respect and passion

We listen to our customers and always treat them how they want to be treated. As destination experts, we are committed to providing our customers with unique experiences at competitive prices, seamless customer service, and up-to-the-minute information. All customer feedback is analyzed to improve service quality on time.

3

Do the right things

Everything we do benefits customers, partners, colleagues, and the organization. We show integrity in every action & never break the established commitments.

4

Measure Our Success

We are building a healthy business, so profitability and growth are essential. Our mission is to create unique, personalized southeast Asia holidays for discerning travelers from around the world. And our success is measured by the index of happy customers, repeat customers, and referrals.

Why-choose-Viland-Travel

Why choose Viland Travel ?

Health-Safety-Priorities

Health & Safety Priorities

Travel must adapt to health and safety considerations in the era of Covid.

customizable-tours

100% Customizable Tours

You have your own unique tastes. We are here to personalize your trip to Southeast Asia.

Seamless-customer-service

Seamless Customer Service

We make an emotional connection with our customers. That connection is without any mistakes, delays, or failures.

An-experienced-local-team

An Experienced Local Team

We are a team of local-born travel experts. Each of us has a unique strength in tourism, so we team up perfectly to make your dream vacation come true.

Money-back-guarantee

Money-back Guarantee

Every single service on our service voucher comes with a money-back guarantee .